Job Description
Welcome to Apex Customer Experience Group, where we are redefining the standard of support. We are currently seeking dedicated Chat Support Representatives to join our growing team on the Night Shift.
We are looking for individuals who are available for immediate start and are ready to make a difference in the customer journey. Whether you are based in Philadelphia, PA, or Florida, we have a seat for you at our table.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Work from the comfort of your home or our office.
- Immediate Opportunities: Onboard quickly and start earning from day one.
- Modern Tools: Work with top-tier CRM and chat software.
Join our team of passionate problem solvers and help us deliver exceptional support experiences 24/7.
Responsibilities
- Respond to incoming customer inquiries via live chat with a focus on speed and accuracy.
- Resolve customer issues, complaints, and questions by clarifying the intent and diagnosing the problem.
- Evaluate customer needs and provide accurate, efficient, and friendly solutions.
- Maintain a high level of customer satisfaction (CSAT) scores during night operations.
- Document all interactions and resolutions in the CRM system for reporting purposes.
- Collaborate with the morning shift team to ensure seamless issue handovers.
- Stay updated on product knowledge and service policies to provide informed answers.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or chat support is preferred but not required for high performers.
- Excellent typing speed and grammar skills (minimum 40 WPM).
- Ability to work independently in a fast-paced, night-time environment.
- Reliable high-speed internet connection and a quiet workspace.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong problem-solving skills and a patient, empathetic demeanor.