Job Description
Join our dynamic call center team in Raleigh, NC! We're urgently seeking motivated individuals to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive training, and immediate start opportunities. Help us resolve inquiries, build relationships, and drive customer satisfaction in a fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient with MS Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including evenings/weekends)