Job Description
Join our award-winning team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals to fill full-time call center positions in Indianapolis. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience? No problem! We provide paid training to launch your career in customer service.
Why join us?
- Immediate start dates
- Health, dental, and vision insurance
- Tuition reimbursement program
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing and technical support issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics (handle time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Typing speed: 30+ WPM
- Previous customer service experience preferred
- Flexible availability (evenings/weekends required)
- Positive attitude and problem-solving mindset
- Pass background check and drug screen