Job Description
Join our award-winning call center team in Chicago! We're urgently hiring motivated individuals for our upcoming hiring event on October 15th. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide exceptional service
- Meet performance metrics including call handling time and customer satisfaction
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and problem-solving mindset
- Flexibility to work rotating shifts including evenings/weekends
- Basic typing proficiency (35+ WPM)
- Must pass background check and drug screen