Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support to customers in Philadelphia, PA, and North Carolina. Build your career with a company that values your growth and offers competitive benefits. No commute, no hassle—just impactful customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Process orders, returns, and account modifications with precision
- Document interactions in Salesforce and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- 1+ years of customer service experience (remote preferred)
- High school diploma or equivalent; college degree a plus
- Exceptional communication and problem-solving skills
- Proficiency with CRM platforms (Salesforce experience ideal)
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking abilities
- Passion for helping customers in Philadelphia and North Carolina communities