Job Description
Join Florida Connect Solutions for our urgent hiring event in Orlando! We're seeking passionate individuals to join our dynamic call center team and deliver exceptional customer experiences. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Immediate start dates available!
What We Offer:
- Competitive hourly wage ($18-$22/hr)
- Weekly performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and convenient downtown location
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient with Windows OS and CRM software
- Positive attitude and resilience in fast-paced environment
- Pass background check and drug screen