Job Description
Join our award-winning customer service team and get paid DAILY! ExpressPay Solutions is seeking enthusiastic Customer Service Representatives for immediate full-time positions in Nashville, TN. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are recognized instantly.
As a vital member of our client support team, you'll resolve inquiries, build customer loyalty, and drive satisfaction through exceptional service. We offer flexible scheduling, career growth opportunities, and the unique advantage of same-day pay for your hard work.
Why Choose Us?
• Daily pay through our ExpressPay system
• Comprehensive paid training
• Health benefits after 60 days
• Performance-based bonuses
• Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service-related concerns
- Document interactions accurately in CRM systems (Salesforce)
- Upsell products/services when appropriate to enhance customer experience
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen
- Proficiency with CRM software (Salesforce experience a plus)
- Valid Tennessee driver's license (if required for field visits)