Job Description
Are you a dedicated professional looking for a career with growth potential? OmniConnect Support Services is currently holding urgent hiring interviews for Call Center Representatives in Omaha, NE!
We are expanding our team and looking for friendly, articulate individuals to join us. We provide a comprehensive paid training program for all new hires, ensuring you have the tools and knowledge needed to succeed from day one. No previous call center experience is necessary—just a positive attitude and a willingness to learn.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: Learn the ropes without the financial stress.
- Benefits Package: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear career paths from entry-level to leadership.
- Modern Environment: Join a supportive team in a state-of-the-art facility.
Don't miss this opportunity to join a top-rated company in Omaha. Apply today and start your journey with us!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with patience and professionalism.
- Resolve customer inquiries, troubleshoot issues, and provide accurate information regarding our services.
- Document all interactions and account details accurately into our CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve service processes and resolve escalations.
- Adhere to all company scripts, policies, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills (40+ WPM preferred).
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.
- Must be available to work flexible shifts, including evenings and weekends.
- Must be willing to undergo a background check and drug screen.