Job Description
Join our award-winning team as a Customer Service Representative and enjoy the security of weekly pay! At ConnectServe Solutions, we value your talent and offer immediate opportunities for growth in a supportive environment. Help us deliver exceptional experiences to clients across Ohio and Texas while building a rewarding career.
We provide comprehensive training, flexible scheduling, and a vibrant workplace culture where your contributions are recognized. If you're passionate about problem-solving and customer satisfaction, this is your chance to thrive with consistent financial support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payments using CRM software
- Collaborate with technical teams to resolve complex issues
- Document interactions accurately in Salesforce and internal systems
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in weekly training to refine product knowledge
Qualifications
- 1+ years of customer service experience preferred
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Basic typing proficiency (40+ WPM)
- Ohio residency required for in-office roles