Job Description
Join our dynamic team at Global Customer Solutions Inc. as a Call Center Representative in sunny San Jose! We're hosting an exclusive hiring event for motivated individuals seeking weekend opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment while delivering exceptional customer service. Perfect for students, parents, or anyone seeking flexible weekend hours. Apply today and start your rewarding career in customer support!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible weekends (Sat/Sun)
- Proficient with Windows and CRM software
- Must pass background check and drug screening