Job Description
Join TechConnect Solutions as a Night Shift Chat Support Agent and become the digital frontline for our clients! We're seeking dedicated professionals to provide exceptional customer service via live chat during overnight hours. This is your opportunity to launch a rewarding career in tech support while enjoying competitive pay, comprehensive training, and a flexible remote-friendly environment. Immediate start available for qualified candidates in the Philadelphia area.
Responsibilities
- Deliver real-time support to customers via live chat platform
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed documentation of customer interactions
- Collaborate with day shift teams for seamless handovers
- Adhere to SLA metrics and quality assurance standards
- Identify trends to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with CRM software and chat platforms
- Strong problem-solving and multitasking abilities
- Reliable home internet connection for remote work
- Ability to work independently during overnight hours
- Flexible schedule availability (10 PM - 6 AM)