Job Description
Join our award-winning team as a Weekend Call Center Representative in Memphis! We're seeking energetic professionals to deliver exceptional customer experiences while working Saturday/Sunday shifts. Enjoy competitive pay, comprehensive training, and a supportive environment. Perfect for career changers or those seeking weekend-only opportunities. Start immediately and grow with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads for continuous improvement
- Adhere to PCI compliance protocols
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Clear communication and active listening skills
- Basic computer proficiency (Windows, CRM tools)
- Ability to work independently and in teams
- Reliable transportation to Memphis location
- Weekend availability (Sat/Sun 8am-8pm)
- Positive attitude under pressure