Job Description
Join our dynamic customer service team in Charlotte! Global Solutions Inc. is seeking passionate Call Center Representatives for immediate weekend shift openings. Enjoy competitive pay, comprehensive training, and a supportive environment while delivering exceptional customer experiences. Perfect for career-driven individuals seeking work-life balance with weekend schedules.
What We Offer:
• Competitive hourly wage + performance bonuses
• Comprehensive paid training program
• Health/dental/vision benefits after 60 days
• Career advancement opportunities
• Modern, collaborative workspace in Uptown Charlotte
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools and knowledge base
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Document interactions accurately in Salesforce CRM system
- Collaborate with cross-functional teams for complex issue resolution
- Adhere to compliance protocols and data security standards
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays/Sundays (6am-6pm shifts)
- Passion for customer satisfaction and teamwork