Job Description
Join our award-winning team as a Call Center Representative in Detroit! We're seeking motivated individuals to deliver exceptional customer service during weekend shifts. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Perfect for career changers or those seeking weekend flexibility with growth opportunities. Apply today to start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Flexibility to work weekends (Sat/Sun) with potential holidays
- Typing proficiency of 35+ WPM
- Pass background check and drug screening