Job Description
Join our dynamic team at Customer Connect Solutions and become the voice of excellence! We're seeking passionate Call Center Representatives for immediate weekend shift openings in Charlotte, NC. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Perfect for students, parents, or professionals seeking work-life balance. No experience? No problem—we provide comprehensive training to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work weekends (Sat/Sun) and holidays
- Basic computer proficiency with multitasking capability
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte office location