Job Description
Join our award-winning customer service team as a Call Center Representative for our weekend shift! We're hosting a special hiring event for motivated individuals seeking flexible hours in a dynamic environment. At Customer Connect Solutions, we invest in your growth with comprehensive training, competitive pay, and a supportive culture focused on excellence. This role is perfect for students, professionals seeking supplemental income, or career changers ready to develop valuable communication skills in a fast-paced setting.
Why Join Us?
- Weekly pay with direct deposit
- Comprehensive paid training
- Health benefits (after 90 days)
- Career advancement opportunities
- Modern downtown Miami workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer profiles
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work weekends (Sat/Sun) with flexible availability
- Typing speed of 40+ WPM
- Problem-solving and multitasking abilities
- Pass background check and drug screen