Job Description
Join TechFlow Solutions' dynamic customer success team at our Charlotte hiring event! We're urgently seeking passionate Chat Support Agents to deliver exceptional digital experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a collaborative, tech-forward environment. Immediate start available!
Responsibilities
- Provide real-time chat support across multiple platforms (Zendesk, Intercom, Drift)
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed customer interaction logs in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Contribute to knowledge base articles and process improvements
- Achieve 95%+ customer satisfaction metrics
- Participate in bi-weekly training and certification programs
Qualifications
- 1+ years customer service or chat support experience
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with CRM and helpdesk software
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred
- Available for rotating evening/weekend shifts
- Strong problem-solving and empathy skills
- US citizenship or permanent residency required