Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking dynamic individuals for immediate weekend shifts in our Boston call center. This is your chance to launch a rewarding career in customer service with competitive pay, flexible scheduling, and comprehensive training. As a Call Center Representative, you'll be the voice of our clients, delivering exceptional support that drives customer loyalty. Our modern downtown facility offers a collaborative environment with advancement opportunities for top performers.
What We Offer:
- Competitive hourly pay + weekend shift differential
- Comprehensive paid training
- Health benefits for full-time equivalents
- Referral bonuses and performance incentives
- Clear career path to leadership roles
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with company standards
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service processes
- Adhere to all security protocols and data privacy regulations
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer literacy
- Flexible availability for weekend shifts (Sat/Sun)
- Problem-solving mindset with attention to detail
- Proficiency in Windows OS and basic software applications
- Previous experience with Salesforce or Zendesk a plus