Job Description
Join our elite customer service team at Coastal Connect Solutions and transform your career with our fully paid training program! We're seeking motivated Call Center Representatives for our weekend shift in sunny Virginia Beach, VA. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. No experience? No problem! Our industry-leading training program equips you with everything needed to succeed. Apply today and become part of a company that invests in its people!
Why Join Us?
- Comprehensive 2-week paid training program
- Weekly pay + performance bonuses
- Health/dental/vision insurance (Day 1 eligible)
- Advancement opportunities to leadership roles
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to optimize service processes
- Upsell products/services during customer interactions
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing: 35+ WPM)
- Weekend availability (Sat/Sun + 1 weekday)
- Positive attitude with problem-solving mindset
- US work authorization and background check clearance