Job Description
Join our award-winning call center team in Austin and enjoy weekly paychecks with no waiting period! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences. Paid training provided, plus comprehensive benefits and growth opportunities. Modern facility with flexible scheduling and performance-based bonuses. Start your career in customer service with a company that values your work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient with Windows OS and CRM software
- Positive attitude and resilience under pressure
- Must pass background check and drug screening