Job Description
Join our award-winning team at Omaha Connect Solutions and launch your career in customer service! We're seeking enthusiastic Weekend Shift Call Center Representatives to deliver exceptional experiences while enjoying competitive pay and comprehensive paid training. This is your opportunity to grow professionally with a supportive company that values work-life balance.
What We Offer:
- Comprehensive 3-week paid training program ($18/hr during training)
- Competitive hourly wage + performance incentives
- Consistent weekend schedule (Sat/Sun 8am-8pm)
- Health benefits, retirement plans & paid time off
- Clear career advancement path to supervisor roles
Our state-of-the-art downtown Omaha facility provides a modern, collaborative environment where your contributions make a real impact.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in continuous improvement initiatives
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency (typing 35+ WPM)
- Ability to work independently in a fast-paced environment
- Must commit to weekend availability (no exceptions)
- Positive attitude with customer-first mindset
- No prior experience required (training provided)