Job Description
Immediate Start Opportunity! Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Cleveland, OH. We're urgently seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. If you thrive in customer-facing roles and can start immediately, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with CRM software and MS Office
- Positive attitude and resilience under pressure