Job Description
Join our award-winning customer service team in Jacksonville! We're seeking energetic professionals for weekend call center roles with competitive pay and growth opportunities. Enjoy flexible weekend schedules while delivering exceptional support to our diverse client base. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Weekend availability (Sat/Sun 8am-8pm shifts)
- Basic computer proficiency
- Positive attitude and resilience under pressure