Job Description
Join NexGen Solutions, a leading customer experience provider, at our exclusive Memphis hiring event! We're seeking dynamic individuals to join our award-winning call center team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No prior experience required – we provide paid training!
Event Details:
📅 Date: October 28, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 123 Commerce Street, Memphis, TN 38103
💡 Bring: Valid ID, resume, and enthusiasm!
Our Memphis team handles Fortune 500 clients across healthcare, retail, and tech sectors. With flexible scheduling and career advancement paths, this is your opportunity to launch a rewarding career in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with team members to address complex customer issues
- Meet/exceed key performance metrics (call times, resolution rates, CSAT)
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities to improve customer experience workflows
- Adhere to compliance protocols for data security and privacy
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient in typing (35+ WPM) and basic computer applications
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience in high-volume environments
- Must pass background check and drug screening