Job Description
Join our award-winning customer service team in Dallas! We're seeking energetic Call Center Representatives for immediate weekend shift openings. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real difference. Perfect for career starters and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible weekends (Sat/Sun)
- Proficient with Microsoft Office and CRM software
- Positive attitude under pressure
- Background check required