Job Description
Join FlexShift Solutions as a Weekend Customer Service Associate and enjoy the perfect work-life balance! We're seeking enthusiastic entry-level professionals to deliver exceptional customer support during weekend shifts at our Raleigh headquarters. This role offers flexible scheduling, comprehensive training, and opportunities for growth within our dynamic team.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure client satisfaction. Our supportive environment values your contributions and provides clear pathways for advancement. Enjoy weekends off during weekdays while building valuable experience in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and knowledge base
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document all interactions and maintain detailed case records
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent (entry-level position)
- Strong communication skills with clear verbal and written abilities
- Proficiency in basic computer applications and CRM software
- Ability to work independently and manage time effectively
- Flexible availability for weekend shifts (Sat-Sun, 8AM-6PM)
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the United States