Job Description
Are you a people person looking for a rewarding opportunity? Apex Customer Solutions is currently seeking dedicated Call Center Representatives to join our team on a Weekend Shift in Raleigh, North Carolina. We are looking for individuals ready for an Immediate Start and eager to deliver exceptional customer service in a fast-paced environment.
As a vital member of our team, you will be the voice of our brand, ensuring our clients receive the support they need while enjoying a flexible schedule that works for your lifestyle.
Responsibilities
- Manage inbound and outbound customer inquiries with empathy and professionalism.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Accurately process orders, returns, and account information using CRM software.
- Document all customer interactions and feedback in our database.
- Collaborate with team leads to improve service quality and response times.
- Adhere to all call scripts, policies, and compliance regulations.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is a plus.
- Strong verbal communication and active listening skills.
- Must be available to work weekends (Saturday and Sunday).
- Basic computer proficiency and typing speed (40+ wpm).
- Reliable internet connection and home office setup.