Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support to our clients across New York and North Carolina. As a key member of our customer experience team, you'll resolve inquiries efficiently while building lasting relationships. Our culture prioritizes work-life balance, offering competitive benefits and career growth opportunities. No commute, no office politics – just meaningful impact from your home office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics including CSAT, resolution time, and first-contact resolution
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities with attention to detail
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends as needed