Job Description
Are you a dedicated professional looking for immediate employment with a flexible schedule? Premier Contact Solutions is seeking a motivated Call Center Representative to join our high-performing team in Milwaukee, Wisconsin. We specialize in delivering exceptional customer experiences and are looking for individuals who thrive in a fast-paced environment.
In this role, you will serve as the face of our brand, connecting with customers to resolve inquiries, provide product information, and ensure complete satisfaction. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
Why Join Us?
- Immediate Start: Start earning and building your career within days.
- Weekend Shifts: Enjoy a consistent schedule focused on Saturdays and Sundays.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Modern Facility: Work in a clean, climate-controlled environment equipped with top-tier technology.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer complaints, issues, and service requests efficiently to maintain high CSAT scores.
- Accurately document customer interactions, account details, and transactions into the CRM system.
- Provide detailed product information and explain billing inquiries to customers.
- Collaborate with team leads and support staff to ensure departmental goals are met.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in a call center, customer service, or retail environment is a plus but not mandatory.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency with computers and navigating multiple software applications (CRM experience is a plus).
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Ability to work well under pressure and meet daily performance metrics.