Job Description
Are you looking for a rewarding career that fits your weekend lifestyle? Join Apex Contact Solutions and start a professional journey with Paid Training and competitive pay. We are currently hiring for our high-volume call center team in Memphis, TN.
As a Weekend Shift Representative, you will be the voice of our brand, providing exceptional customer service to our clients. We are looking for individuals who are reliable, articulate, and eager to learn. No prior experience is necessary; we provide all the tools and training you need to succeed.
Why You Should Apply:
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Zero Experience Required: We offer comprehensive paid training to get you certified.
- Weekend Focus: Enjoy your weekdays free while building a stable career.
- Modern Environment: Work in a professional, supportive, and dynamic office setting.
Don't miss this opportunity to advance your career in customer service. Apply today to secure your spot for the upcoming weekend shifts!
Responsibilities
- Answer incoming customer calls and inquiries with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently using standard operating procedures.
- Process orders, updates account information, and verify customer details accurately.
- Maintain accurate and detailed call logs and notes in the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the team to meet daily and weekly performance metrics.
Qualifications
- High school diploma or GED equivalent is preferred.
- Basic computer literacy and ability to navigate multiple software windows simultaneously.
- Excellent verbal communication skills and active listening abilities.
- Reliable internet connection and a quiet workspace (if applicable to remote hybrid roles).
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and a customer-first mindset.