Job Description
Join our award-winning team in Jacksonville as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base. Enjoy a supportive environment with comprehensive training, flexible scheduling, and opportunities for career growth. Start immediately and become part of a company that values your voice and invests in your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet or exceed performance metrics for customer satisfaction and resolution times
- Proactively identify process improvements to enhance service quality
- Stay updated on product knowledge and service protocols
- Contribute to a positive team culture through knowledge sharing
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Flexibility to work rotating weekends/holidays
- Valid U.S. work authorization required