Job Description
Join our award-winning customer service team in Virginia Beach and launch your career with comprehensive paid training! We're seeking motivated Weekend Shift Call Center Representatives to deliver exceptional support while enjoying competitive pay, flexible scheduling, and growth opportunities. No experience required – we provide all training needed to succeed.
Why Choose Us?
- Comprehensive paid training program (2 weeks)
- Competitive hourly wages + performance bonuses
- 100% paid benefits for full-time employees
- Modern, collaborative work environment
- Clear advancement path to leadership roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, resolution rate)
- Collaborate with team members to enhance service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, CRM systems)
- Flexibility to work weekends (Sat/Sun, 8am-8pm)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Virginia Beach location