Job Description
Join Our Award-Winning Team Immediately! Customer Support Solutions Inc. is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our clients in Jacksonville, FL. This is your chance to launch a rewarding career with flexible hours and growth opportunities.
We offer competitive pay, comprehensive training, and a vibrant team environment. If you're a natural problem-solver with excellent communication skills, apply now and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions and update customer databases in real-time
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Continuously expand product knowledge through training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Reliable transportation for on-site shifts (if applicable)
- Flexible availability including evenings/weekends