Job Description
Join our award-winning customer service team in Dallas, TX! We're seeking motivated Call Center Representatives for weekend shifts with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement. Our state-of-the-art facility offers a supportive environment where your growth is our priority.
What We Offer:
- Full-time weekend shift schedule (Sat/Sun + 1 weekday)
- 2-week paid training program
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement and career development
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- Basic computer proficiency (MS Office, CRM systems)
- Flexibility to work weekends and holidays
- Positive attitude with team-player mindset