Job Description
Join our elite customer support team and become the voice of innovation during high-impact night hours! GlobalTech Solutions Inc. is seeking dedicated Chat Support Specialists to deliver exceptional digital customer experiences from our Fort Worth hub. This full-time night shift role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Tuition reimbursement for professional development
- State-of-the-art remote work technology
- Recognition programs for top performers
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Monitor chat queues during peak night shift hours (10 PM - 6 AM CST)
- Proactively identify process improvement opportunities
- Adhere to SLA metrics for response and resolution times
- Participate in quarterly training on new products and protocols
Qualifications
- Minimum 1 year experience in live chat or digital customer support
- Exceptional written communication with strong grammar skills
- Ability to multitask in fast-paced virtual environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and dedicated workspace
- Flexibility to work nights, weekends, and holidays
- Basic troubleshooting for common software/hardware issues