Job Description
Are you seeking a stable career in customer service with paid training and a weekend shift schedule? Apex Support Solutions is expanding our team in Columbus, Ohio, and is looking for dedicated individuals to join our customer experience department.
We offer a competitive hourly wage, comprehensive benefits, and a supportive work environment. No prior experience is required; we provide all the tools you need to succeed.
Why Join Us?
- Paid Training Program: Start earning immediately after completing our training.
- Weekend Availability: Great work-life balance with Saturday and Sunday shifts.
- Modern Equipment: High-quality headsets and computer systems provided.
Don't miss this opportunity to launch your career in a thriving local business. Apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products and services.
- Resolve customer inquiries, complaints, and issues with patience and professionalism.
- Update customer information accurately in the CRM database.
- Collaborate with team leads to improve service quality and response times.
- Adhere to all company policies, scripts, and quality assurance standards.
- Identify opportunities for sales and up-selling based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work weekends (Saturday and Sunday) as required.
- Must be authorized to work in the United States.
- Previous call center experience is a plus but not mandatory.