Job Description
Join our dynamic team at ConnectServe Solutions and transform your career with weekly pay and immediate start opportunities! We're seeking passionate Call Center Representatives to deliver exceptional customer experiences across New York and Texas. Enjoy competitive hourly rates, comprehensive training, and a supportive environment where your growth is prioritized. If you're ready to launch your customer service journey with a company that values your contributions, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Flexible availability including evenings/weekends