Job Description
Join our award-winning call center team and enjoy weekly paychecks! We're seeking passionate Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for individuals seeking financial stability with bi-weekly payouts.
What We Offer:
- Weekly pay via direct deposit
- Medical, dental, and vision benefits
- Paid training and certification
- Performance-based bonuses
- Modern downtown Milwaukee facility
Responsibilities
- Process customer inquiries via phone and email with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed key performance indicators (KPIs) including CSAT and AHT
- Document all interactions accurately in Salesforce and Zendesk
- Collaborate with technical support teams for complex escalations
- Participate in weekly coaching sessions for skill development
- Adhere to PCI compliance standards during payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Clear verbal communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Residency in Milwaukee metro area required