Job Description
Join our award-winning customer support team as a Chat Support Specialist in Indianapolis! We're seeking empathetic communicators to deliver exceptional service through our digital channels. This full-time role includes comprehensive paid training, competitive benefits, and clear growth pathways. Work in a modern downtown office with flexible scheduling options and a collaborative team environment. Perfect for career changers or recent graduates looking to launch in tech support.
Why Join Us?
- Industry-leading paid training program (4 weeks)
- Health/dental/vision insurance + 401(k) match
- Performance-based quarterly bonuses
- Tuition reimbursement for certifications
- Modern office with free parking
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues for software/hardware products
- Document interactions in CRM with detailed case notes
- Collaborate with Tier 2 engineers for complex escalations
- Identify upsell opportunities during support interactions
- Participate in weekly performance coaching sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent required
- Minimum 60 WPM typing speed with 98% accuracy
- Experience with Zendesk or similar chat platforms preferred
- Ability to multitask across 3-4 chat windows
- Basic troubleshooting knowledge for Windows/macOS
- Exceptional written communication skills
- No prior experience required - training provided
- Must pass background check and drug screen