Job Description
Join TeleSolutions Pro's award-winning team in Jacksonville, FL! We're seeking dynamic Call Center Representatives for immediate-start positions with weekly paychecks. Enjoy a modern, supportive environment where your growth matters. No experience necessary – we provide comprehensive training to launch your customer service career. Benefits include paid training, flexible scheduling, and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service standards
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Reliable internet connection for remote work option
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (evenings/weekends)
- Background check clearance required