Job Description
Join our award-winning team at Customer Connect Solutions for an exclusive hiring event offering weekly pay opportunities! We're seeking motivated Call Center Representatives in Portland to deliver exceptional customer experiences while enjoying the financial flexibility of weekly compensation.
This full-time position includes comprehensive benefits, career advancement paths, and a supportive team environment. Don't miss your chance to start immediately with our streamlined onboarding process.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT scores)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with support teams to resolve complex customer issues
- Participate in weekly coaching sessions and skills development
- Uphold PCI-DSS compliance during payment processing interactions
Qualifications
- Minimum 6 months customer service or call center experience
- Proficient in typing (40+ WPM) and multitasking abilities
- Strong problem-solving skills with conflict resolution experience
- Comfortable working in a metrics-driven environment
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college degree preferred)
- Pass background/drug screening and credit check