Job Description
Join our award-winning customer service team in Jacksonville, FL and enjoy the stability of weekly pay with immediate start opportunities! At Apex Customer Solutions, we value your dedication and offer a supportive environment where your professional growth is prioritized. This full-time position provides competitive compensation, comprehensive benefits, and a dynamic workplace culture focused on excellence. If you're ready to launch or advance your career in customer service with a company that invests in its team, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and established protocols
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Document interactions accurately in customer relationship management systems
- Collaborate with team members and supervisors to improve service processes
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service or call center experience
- Strong communication skills with clear articulation in English
- Proficiency in multitasking and navigating computer systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving aptitude
- Background check and drug screen required upon hire