Job Description
Join our award-winning call center team in San Antonio and enjoy the stability of weekly pay! We're immediately hiring motivated individuals for customer service roles with comprehensive training and career growth opportunities. At Customer Connect Solutions, we value your contribution and offer a supportive environment where your skills shine.
Why choose us?
- Weekly paycheck (no more waiting!)
- Full benefits package including medical/dental
- Paid training and development programs
- Performance-based bonuses
- Modern downtown location with free parking
Start your rewarding career today - no experience necessary with our robust onboarding program!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems within SLAs
- Meet/exceed performance metrics including CSAT and handle times
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols for sensitive data handling
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with data entry proficiency
- Comfortable operating in fast-paced, metrics-driven environments
- Flexible availability including evenings/weekends
- Proficient with Microsoft Office and cloud-based tools