Job Description
Join our dynamic call center team in Detroit and enjoy weekly paychecks plus comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer service while building rewarding careers. No prior experience required – we invest in your success with industry-leading training programs. Competitive hourly wages, flexible scheduling, and advancement opportunities await. Start your journey today with one of Michigan's top-rated employers!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Ability to pass background check and drug screening
- Previous customer service experience preferred but not required