Job Description
Join ConnectCare Solutions as a Full-Time Local Chat Support Specialist in Columbus, OH! We're seeking passionate individuals to deliver exceptional customer service through our digital chat platform. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and career growth within our innovative healthcare technology company. Enjoy a modern downtown workspace with flexible scheduling and a supportive team environment.
Responsibilities
- Deliver real-time customer support via digital chat for healthcare clients
- Resolve technical inquiries, billing questions, and account issues efficiently
- Maintain detailed documentation of interactions and resolution steps
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rates
- Continuously update knowledge base with latest product information
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Minimum 45 WPM typing speed with 98% accuracy
- Proficiency in CRM systems and chat software (Zendesk preferred)
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Healthcare industry knowledge is a plus