Job Description
Join MetroConnect Solutions and launch your career in customer service with our industry-leading call center positions! We offer weekly pay, comprehensive paid training, and a supportive environment designed for growth. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a fast-paced, team-oriented setting. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions and maintain accurate records
- Meet performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Detroit location
- Must pass background check and drug screening