Job Description
Join our award-winning team as a Customer Service Representative and launch your career in customer excellence! At Apex Solutions Group, we invest in our people through comprehensive paid training programs designed to set you up for success. This full-time role offers competitive pay, growth opportunities, and a supportive environment where your voice matters. Located in the vibrant heart of Minneapolis, you'll be part of a diverse team dedicated to delivering exceptional experiences. If you're passionate about helping others and ready to build a meaningful career, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in CRM systems for seamless team collaboration
- Identify opportunities to upsell products based on customer needs
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Stay updated on product knowledge through continuous learning modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in fast-paced environments
- Positive attitude with a service-first mindset
- Reliable transportation for in-office training sessions