Job Description
Join our award-winning customer service team at Customer Connect Solutions Inc.! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in our Memphis call center. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on professional growth. On-the-spot interviews available!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex issues
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving aptitude with empathy mindset
- Ability to type 35+ WPM
- Valid Tennessee ID (required)