Job Description
Join our award-winning customer service team at Nexus Solutions Inc. during our exclusive Charlotte hiring event! We're seeking passionate individuals to deliver exceptional support experiences that drive customer loyalty and business growth. This full-time role offers competitive compensation, comprehensive benefits, and clear career advancement pathways in a dynamic, tech-forward environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous training programs to sharpen skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C settings
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- Ability to multitask in fast-paced environments
- Available for evening/weekend shifts (15% of schedule)
- Passion for continuous learning and adaptability