Job Description
Join GlobalConnect Solutions' dynamic team as a Call Center Specialist in Jacksonville! We're hosting an exclusive hiring event for weekend shifts, offering competitive pay, comprehensive benefits, and career growth opportunities. As a key player in our customer experience division, you'll deliver exceptional service while enjoying a supportive, modern work environment. Why join us?
- Competitive hourly wages + performance bonuses
- Health/dental/vision insurance (Day 1 eligibility)
- Paid training and career advancement paths
- Work-life balance with consistent weekend schedules
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Reliable weekend availability (Sat/Sun 8am-8pm)
- Positive attitude with problem-solving mindset
- Background check and drug screen required